Technical, Large and Complex

NHCC provides TLC to Technical, Large and Complex projects


MA Group has been trading since 1996 and has become one of the UK’s leading Integrated Property Services companies. MA Group Property Claims specialises in property claims handling for insurers and intermediaries and our NHCC business provides after care, inspection and repair services for house builders.

We manage over 200 suppliers (building contractors, surveyors, specialist contractors and disaster restoration branches) across the UK, project managing tens of thousands of claims each year.

Over the last few years MA Group has invested in people, processes, systems, technology and technical and specialist expertise so it has never been better placed to meet the technical, large and complex claims management needs of our clients and the wider property claims and house builder industries.

MA Group is already providing:

  • validation and investigation inspections,
  • strip outs,
  • drying, restoration, and
  • full remedial programmes of works

on properties ranging from single family homes to high rise, multi occupancy residential and commercial premises across the UK, through our Virtus, Revival, MA Assist and NHCC brands.

Technical expertise

We recognise that more complex jobs require additional focus to aid communication with all stakeholders, the co-ordination of multiple supplier partners and oversight by technically expert construction professionals.

MA Group’s integrated solution – using our drying, restoration and claims management capabilities alongside our technical experts – ensures we deliver world class Net Promoter Scores for our clients.

We’re lucky enough to employ some of the brightest and best talent in the sector – claims managers, loss adjusters, builders, surveyors, business analysts and technology wizards.

Our TLC team is headed up by Roy Benyon, an ex-LABC Board Member who has been Head of Building Control and is a redevelopment specialist with more than 35 years focussed on improving construction standards in the UK.

Roy is a member of the Royal Institute of Chartered Surveyors (RICS) and has an Executive Diploma in Management.

He is supported by other technical and construction experts in our business as well as a highly qualified and experienced senior management team.

Case studies

MA Group has already worked on many TLC projects and details of some are available on our websites:

A TLC claim in Scotland where heavy rain caused drains to be overwhelmed and the basement of a traditional 19th century tenement property in Edinburgh was flooded. The affected flat was sat on top of the waste drainage system for all 22 flats in the building and neighbouring buildings.

NHCC undertook repairs and replaced multiple flat roofs due to numerous water ingress issues on a 9-storey apartment block.

A complex drying project where, over Christmas 2020, a home for the elderly in Oxfordshire was flooded with up to 45cm of water, affecting the main building with a 300 year old tithe barn, 22  residents’ apartments and four terraced cottages.

NHCC carried out repairs to a multi-million pound terrace of houses with roofing, coping stone and drainage issues in Surrey. The remedial scheme involved replacing all eaves-level perimeter coping stones.

Technical, Large and Complex services

MA Group is already trusted by some of the largest insurers, house builders and housing associations in the UK to deliver comprehensive investigation, mitigation, and full restoration services for complex property claim situations across the UK.

The TLC services that we offer include:

  • higher value and complex claims management.
  • major damage investigation and repair due to:
  • flood
  • fire
  • escape of water
  • water ingress
  • subsidence
  • latent defect(s).
  • programme management of works ranging from repair structures, external building envelopes, including roof replacements, to internal strip outs and full contents removals and restoration.
  • technical expertise covering building regulations to new homes warranty requirements.
  • tailored control, oversight and co-ordination of all your investigation and restoration work needs.

“The level of detail provided by NHCC in both reporting of issues identified and in explaining the recommendations for remedial works provides confidence.” – property developer.

“Exceptional work from insurers, MA Assist and the builders how everyone has pulled together to make this happen so quickly.” – customer.