Our clients

NHCC was established to provide expertise in Aftercare of New Homes to support Home Builders, Housing Associations and Build to Rent specialists across the UK. Proud to be a part of the MA Group of companies, we currently manage over £50M of construction and repair works per annum, across the UK.

NHCC provides a range of services focussed on customer care, including;

Pre-handover inspections to help further improve quality at Handover
Home demonstrations
Defects inspections/snagging visits
End of defects period Inspections on behalf of home-builders for Housing Association properties
Full homes surveys
Investigation and repairs
Liaison with warranty providers and rectification of defects notified to you
Major remedial works including project management
Alternative accommodation management
Telephony and email management for customer care
Specialist outsourced customer care solutions
Customer care software

Managing Director, Dominus

NHCC are a fantastic service to have on board, particularly to differentiate what is a snag/defect and what isn’t…. the biggest benefit for me personally has been the time saved in the additional communication I have to have with residents/buyers, which NHCC have now helped to manage.

Director in charge, Persimmon

A big thank you to the NHCC team for completing our retrospective Cavity Barrier Inspections, extremely impressed with your ability to inspect, report and remediate all in one visit. The comprehensive report you provide has given me peace of mind that any issues identified have been resolved there and then.

Senior Office Administrator, Castle Green Homes

We love the NHCC portal, it’s so simple and straightforward to use and more user friendly than other systems I’ve seen.

Contracts Manager, Castle Green

I love what your inspectors do, they’re really helping us. NHCC are one of the best things to have happened to this company.

Development Manager, HUB Group

We have worked with several different organisations to help us with telephony and defect management, on a number of our schemes to date, comparing against them all, NHCC are the best. They are very slick, efficient and very helpful in all that they do.

Customer Care Coordinator

NHCC have been amazing and extremely helpful assisting me with working through all our fire cavity barrier inspections. They have been efficient and accommodating with all my requests and on hand whenever I have needed any further information on any works completed. All the staff are friendly, supportive and ready to help when required. I would highly recommend them.

Operations Director, Persimmon Homes East Midlands

Thanks for the report NHCC, one of the best I’ve come across

Operations Director, Barratt Homes/David Wilson Homes

We are more than happy with NHCC’s performance to date and in particular on larger schemes where the whole project including customer liaison can be dealt with from one point of contact in NHCC

GET IN TOUCH

Our clients

NHCC was established to provide expertise in Aftercare of New Homes to support Home Builders, Housing Associations and Build to Rent specialists across the UK. Proud to be a part of the MA Group of companies, we currently manage over £50M of construction and repair works per annum, across the UK.

NHCC provides a range of services focussed on customer care, including;

Outsourced Customer Care

Inspections and Surveying

Investigation and Repair

Customer Care Software

Insight