NHCC are a fantastic service to have on board, particularly to differentiate what is a snag/defect and what isn’t…. the biggest benefit for me personally has been the time saved in the additional communication I have to have with residents/buyers, which NHCC have now helped to manage.
NHCC was established to provide expertise in Aftercare of New Homes to support Home Builders, Housing Associations and Build to Rent specialists across the UK. Proud to be a part of the MA Group of companies, we currently manage over £50M of construction and repair works per annum, across the UK.
NHCC provides a range of services focussed on customer care, including;
- Pre-handover inspections to help further improve quality at Handover
- Home demonstrations
- Defects inspections/snagging visits
- End of defects period Inspections on behalf of home-builders for Housing Association properties
- Full homes surveys
- Investigation and repairs
- Liaison with warranty providers and rectification of defects notified to you
- Major remedial works including project management
- Alternative accommodation management
- Telephony and email management for customer care
- Specialist outsourced customer care solutions
- Customer care software