We have developed specific insight specialisms to help reduce costs and improve profitability, whilst maximising customer satisfaction.
Management Information (MI) reports
Our bespoke software and systems enable us to collect accurate real-time data and report it back to our clients. Our reports help to monitor performance between sites, defect management, subsidiaries and divisions with insights into root causes of issues, component selection and the reliability and effectiveness of supply chains to support continuous improvement in service quality.
Repair costs and benefits
Reports demonstrating how much defect and snagging issues cost to rectify by trade skill, region, supplier and site.
Detailed breakdown of rectification costs with supporting evidence to optimise recovery from third parties.
The identification and analysis of trends in issues, defect, incidences and contractor performance to help best inform decisions on customer care improvement.
We can help you to achieve and sustain 5* customer satisfaction.
Please Contact Us if you’d like to learn more about our Customer Insight services and how we can help you to improve profitability and customer satisfaction.