NHCC is proud to be part of the MA Group of companies. As a group we’re lucky enough to employ some of the brightest and best talent in the sector – new home warranty experts, customer service professionals, claims managers, loss adjusters, builders, surveyors, investigators and technology wizards.

We have a wealth of genuine customer service expertise, enabling us to provide the best Integrated Property Service to our clients and their customers.

At NHCC we partner with home builders and registered providers of social housing, to provide a full range of customer care solutions:

Control centre

access to a trained team of people ready to take calls from new home owners.

Understanding

giving you the benefit of over 20 years of experience in the building repair and new home warranty sectors.

Surveying

nationwide team of qualified surveyors able to carry out courtesy visits, snagging list verification, defect reporting and full home surveys.

Tact

teams of experts and contractors used to taking care of customers in their own homes with consideration and thought.

Organisation

systems and skills to organise repairs efficiently.

Management

the ability to manage a property case from the day the keys are handed over right through the warranty period.

Expertise

providing access to building specialists including qualified surveyors, project managers, warranty experts and building repair contractors.

Reporting

comprehensive reports on defects and the causes, line-by-line works schedules and costs.

Complex repairs

specialists in planning, scoping and managing building repairs from the small and simple to the most complex.

Allocation

systems and knowledge to ensure that the correct expert is allocated to the correct work at the correct time.

Results

ability to measure results through customer satisfaction scores and MI.

Evidence

systems and expertise to provide all the evidence needed to make successful recoveries from subcontractors and third parties.