Excellence in New Homes Customer Care

NHCC specialises in providing end-to-end customer care services to New Home Builders, Housing Associations and Build To Rent specialists across the UK, including the use of bespoke software designed to meet the unique needs of house-builder customer care.

Our service is flexible – we can tailor the service to meet your specific needs. You can use the full end-to-end service or can choose just those elements that you feel you need.

Three key Areas

Technical Expertise

We have extensive knowledge and experience of new home warranty and insurance policy wording and interpretation. Our excellent technical staff have extensive experience in structural engineering and surveying, building repair project management, CDM and property professional services.

Technical Expertise

We have extensive knowledge and experience of new home warranty and insurance policy wording and interpretation. Our excellent technical staff have extensive experience in structural engineering and surveying, building repair project management, CDM and property professional services.

Operational Excellence

Our state of the art customer care management systems give us real-time information on all cases and warranty claims, and any documentation associated with them. Our dedicated team are committed to delivering excellent service.

Operational Excellence

Our state of the art customer care management systems give us real-time information on all cases and warranty claims, and any documentation associated with them. Our dedicated team are committed to delivering excellent service.

Customer Communication

We understand the importance of communication – we communicate throughout a customer care case to ensure that both you and your customer are fully informed of progress. Our customer and client portals provide visibility of case progress in real-time, 24 hours a day.

Customer Communication

We understand the importance of communication – we communicate throughout a customer care case to ensure that both you and your customer are fully informed of progress. Our customer and client portals provide visibility of case progress in real-time, 24 hours a day.