Construction Customer Care Business Leader of the Year 2022: James Bush
Our MD, James Bush, is recognised in the Managing Director of the Year Awards 2022
In the Managing Director of the Year Awards 2022 from SME News, James Bush has been recognised for his sterling efforts in launching and managing the team at New Homes Customer Care Ltd (“NHCC”), partnering with new house builders to take care of their customers.
James is Construction Customer Care Business Leader of the Year 2022 and you can read the full article about why he won this award by CLICKING HERE.
The success of NHCC comes from homebuilders trusting the team to put things right if they go wrong, and that’s precisely what they deliver every time. Since the start the team has earned a World Class NPS score of 95 for 3,000+ jobs completed in occupied homes, and carries out Pre-Handover Inspections that are proven to reduce defects by over 75%. Their work focuses on identifying the root cause of a problem as opposed to finding quick fixes, and as such the business now has more than 20,000 new homes contracted for outsourced customer care.
Well done to James.