Our qualified and experienced building surveyors are trained in meeting with home buyers to manage their expectations and quickly capture new home survey reports with fully costed schedules of works for any issues that require repair.
Using our NHCC Scoper mobile app, our surveying experts can visit new home owners shortly after they move in to make sure they are completely happy. They can manage customer expectations by providing professional and knowledgeable courtesy visits that reassure the new home owner they are receiving high quality care.
They can prepare a new home visit report detailing any feedback from the customer as well as home survey reports that provide comprehensive information on any snagging or defects issues with a fully costed schedule of works in line with the UK’s leading warranty providers’ requirements. The home surveys give our clients the confidence that any repairs required are proportionate and appropriate, backed up with written and photographic evidence.
As Scoper is integrated into NHCC Reflex 360, our team and your staff can quickly access information, even making decisions on any issues before the surveyor leaves site.
All information collected during the home visit, including customer questionnaire, lifestyle and satisfaction information can be passed onto any subcontractor, specialist or other member of your supply chain who needs be involved in resolving the customer care case.